DEC
11

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Meadowcroft Surgery

Jackson Rd, Aylesbury HP19 9EX, UK – 01296 425775

Dr. Claydon is quite helpful

Helpful staff and doctors, but not sure why they advertise that they're open until 6.30pm when they lock doors well before that.

Poplar Grove Practice

Meadow Way, Aylesbury HP20 1XB, UK – 01296 468580

Great treatment every time! The front desk is polite and helpful. The new triaging system works quite well. I was told the doctor would call me back in an hour's time. But I received a call back within 10 minutes. The doctor assessed my symptoms and booked me in to be seen within an hour. All sorted very efficiently. Thank you, Poplar Grove, you are doing a great job!

Reception staff could be more welcoming, but the doctors and practice nurses are very good. The practice uses the online Patient Access service, so you can order repeat prescriptions online. You can also ring your local pharmacy and get them to order them for you, for delivery to the pharmacy. There was a long wait for flu jabs last time I enquired (flu season would have been well under way by the time I would have got my jab), but did you know your pharmacy can do flu jabs too? I discovered that by accident and got it done within a week of enquiring.

Berryfields Medical Centre

Colonel Grantham Ave, Aylesbury HP19 9AP, UK – 01296 310940

Helpful staff every time I've called up. Although this medical center can be quite busy- I understand its a small medical center for a fairly large area and is a temporary building until the new medical center is built, the waiting time is expected as it is with all other doctors. Always managed to get an appointment when urgent and had a reasonable time to wait for a non urgent appointment. Shame to see some poor reviews but everyone needs to remember that people are quick to moan and good reviews and experiences aren't always written. Lovely staff on the phones and reception desk-always try their hardest to not disappoint.

There are quite a few things this surgery needs ot improve on in terms of customer experience. There's always a wait time of at least 20-30 mins, despite you arriving on time and having one of the first appointments. That is clear the clinic starts too late. No one tells you there's a delay, so feels you really disappointed. Some nurses and doctors are not really professional, and lack in any knowledge or experience. Shame as it leaves you with feeling you should've better asked Google...

NHS Direct is now NHS 24. Just dial 111 to speak to a professional or click the link below for there self help website. Lots of really useful info but keep clear of heart surgery! If in doubt ask your GP or call 111. Good luck.

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